Operating Supplies and Equipment
Q&A with our Consultants
What is OS&E?
Operating Supplies and Equipment (OS&E) refer to the various products and tools required for the day-to-day operations of a hotel. These can include everything from kitchen utensils, housekeeping supplies, guestroom amenities, and maintenance tools to administrative and front desk materials.
How important is OS&E in Hospitality?
One of the primary reasons why OS&E is essential in hotels is its direct impact on guest comfort and satisfaction. Guests expect a certain level of convenience and comfort during their stay, and OS&E items play a significant role in meeting these expectations. High-quality linens, toiletries, and amenities enhance the overall guest experience and leave a positive impression, which can lead to repeat business and positive reviews.
What are the different kinds of OS & E projects you work on?
For hotel brands like Marriott and Mandarin that have brand standards, we do the brand sourcing as well as pricing. For other properties, we do custom packages, helping them build their own OS&E package based on design and budget. For these customers, we’re essentially creating brand standards for them.
What is the process for getting started with an OS&E project?
We begin with a kickoff meeting where we identify needs as well as review schedule and budget. We look at quantities and suggest par levels to ensure everything is correct. Whether it is a standard hotel project or a unique boutique hotel or a spa, we approach every project with a problem-solving mindset. By that I mean we aren’t order takers. We are expert consultants, price negotiators and project managers. The devil is in the details, and we manage them all.
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